Customer Success

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June 11, 2020

Being a CEO During an Economic Downturn, An Interview with Ann Marie Sastry

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Ann Marie Sastry, CEO of Amesite, knows a thing or two about navigating an economic downturn. She was a professor of mechanical, biomedical and material science and engineering at the University of Michigan when her startup, Sakti3, was spun out of technology from the university during the 2008 recession. The company was later acquired by Dyson. Learn from her experience…

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May 28, 2020

Steve Blank

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Steve Blank, leader of the Lean Start-Up movement and 8-time founder shares his secret sauce for entrepreneurs looking to keep, grow or start business during a Pandemic and beyond. Subscribe to the Podcast to receive alerts as new episodes post.  3 Key Points: Relentlessness. If you’re going to be a start-up CEO, you need to go places others won’t. You…

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February 25, 2020

How to Budget for Effective Customer Visits

Sales cycles provide many opportunities to spend money invest. Every industry benefits from investing in the customer relationship (supported by our recent research), but we’ve found the stakes are highest in hypergrowth B2B SaaS companies. In this niche, funding is often the lifeblood of outpacing the competition and growth. If you aren’t investing in your customers, investors won’t invest in…

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January 21, 2020

Conduct the Perfect Customer Visit: Before, During and After Tactics

Customers are the lifeblood of any organization. While we all think this, sometimes it remains there: a nice thought. Do your customers feel like they are at the core of all you do? Is your team aligned around them and their needs? When was the last time you actually visited them onsite? If you’re like many business leaders, you might…

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